Solving Common Issues

The app is asking for a Platform URL

Please type in: academy.mckinseyaccelerate.com
Then proceed to the login page and sign in with your Forward email and password.

I forgot my password / can’t log in

No problem, resetting is easy:

1. Go to the login page and click “Forgot your password.”
2. Check your inbox (and Spam/Junk folders) for the reset email.
3. If you don’t receive it, please make sure to allow emails from academy.mckinsey.com.

If you’re still unable to reset your password, please submit your question through the Contact Us button and our team will assist you within 2–3 working days.

I can’t find or complete the verification form.

The verification form only becomes available after the first Lead Forward webinar of your cohort has begun. You can confirm the date of that first session in the Zoom registration dropdown list (where all session times are shown).

If the form should be available but doesn’t load:

1. Clear your cache.
2. Try an incognito window.
3. Switch devices or network.

If it still doesn’t work, please submit your question through the Contact Us button. Our team will support you within 2–3 working days.

I can’t retake the verification form.

Reopen the verification form module and ensure you’re not on the review page.

• If you don’t see the “Retake” button, try resizing your screen (75% Zoom)
  
  

Solving Common Issues | Getting Started & Access | Using the Platform & Mobile App 
Attending the Optional Welcome Ceremony & Onboarding | Attending the Mandatory Webinar: Lead Forward – Mindsets for Growth | Completing the Case Assignment: Solve a Traffic Problem | Attending the Optional Bonus: Space Miners Simulation | Completing your Program